
Reviewed by the AirAmbulance.org editorial team · Updated 13 November 2026 · Editorial policy
When an older relative can't manage a flight alone, there are five levels of help, from free airline assistance to a nurse escort or air ambulance. The right one depends on their health, not just their age.
General information only, not medical, legal or insurance advice. Rules, coverage and prices change; confirm with your provider and insurer.
Free, no obligation. Takes about a minute.
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Many can, with airline assistance. If they may become confused, need medication or oxygen on board, or can't manage connections, send a companion or a medical escort.
A travel companion helps with the journey but gives no medical care. A medical escort is a nurse or paramedic who can give medication, oxygen and monitoring.
Usually the family, unless travel insurance with medical repatriation cover approves it.
What you need to book a flight for someone else: their name exactly as on their ID, date of birth and gender, contact details, and how to add wheelchair or medical assistance.
Read the guide →Airport assistance for elderly travellersFree airport and airline assistance for elderly travellers: wheelchair help, boarding and connections under US and EU law, TSA Cares, and how to request it.
Read the guide →TSA notification cardThe TSA disability notification card explained: what it is, where to download it free, what it does and doesn't do at security, and how TSA Cares can help.
Read the guide →